KPI and Forecaster Tools
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Break-even analysis looks at the level of fixed costs relative to the profit earned by each additional unit produced and sold. This is the point where your total revenue (sales or turnover) equals total costs. At this point there is no profit or loss—in other words, you 'break even'. You need to know what your break-even point is to build a profitable business.
Net Promoter Score is a customer experience metric that measures customer loyalty and is predictive of business growth. The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.
Net Promoter Score Calculator
Cost of Customer Acquisition Calculator
Customer acquisition cost (CAC) is what it costs your business to acquire a customer. In short, to calculate CAC, you add up the costs associated with acquiring new customers (the amount you've spent on marketing and sales) and then divide that amount by the number of customers you acquired.
Customer lifetime value (CLV) is a measure of the average customer's revenue generated over their entire relationship with a company. Comparing CLV to customer acquisition cost is a quick method of estimating a customer's profitability and the business's potential for long-term growth.